ŠKODA Service Centre

I made a couple of long trips inspite of long discussed EPC issues, I didn’t had any problems so far, Still I made my first appointment with Gurudev Motors Guindy to sort of door rattling issues & couple of accessories installation. From appointment booking till delivery the experience was beyond awesome. The service was super crowded on a Saturday. But ASM Vetha did a great job 👏 by following up and trying to help out as much he can interms of the customer service, Even though I didn’t had a EPC issue, they made sure to replace the fuel pump (my vin was eligible) proactively and sorted out all niggles quickly. I’m overall satisfied with their service and would definitely be bit more confident for my relationship with this service station going forward. I want to highlight Vetha & his team (Abinesh) for their customer support and service . Hope ŠKODA India will recognise their work.

I have been a loyal customer of Skoda for the past 8 years. However my experience with skoda started off on the wrong note. My first car broke down the very next day after delivery and had to be towed to Gurudev service Station in Guindy. I was super furious and frustrated and that is when I met Mr. Gerald and Mrs. Radhika. It was a major repair and the car was in the garage for 45 days. However they both made sure they provided me with regular updates. After this the next 4 years was super smooth and my service advisor Mahalingam took super good care of the vehicle. When I got my second car I insisted that I get Mahalingam as my service advisor and to be honest he is super responsive and is always available to help. There was an instance when wrong fuel was filled in a remote village in TN and Mahalingam made sure he provided the right guidance at 11:30 in the night to get the vehicle to the right service station. He also followed through the next day with a dealer in Trinelveli and made sure it was attended to and delivered on time. Even today Mahalingam has been super helpful and he truly is a customer champion. There is a general opinion that after sales service is not good for Skoda, however with folks like Mr. Gerald, Mrs. Radhika and able SAs like Mahalingam this perception changed.