SVA Škoda Service Centre

Good service

Dear Skoda Team, I would like to take a moment to sincerely appreciate the outstanding support and professionalism extended by your team during my recent service experience. Despite my concern regarding the horn issue and DRL inspection, the team at your service center ensured a positive, transparent, and customer-oriented experience throughout the process. In particular, I would like to acknowledge the following individuals for their commendable efforts: Madhu (Receptionist): For her polite communication, prompt coordination, and always welcoming approach — she ensures every customer is attended to efficiently and with genuine warmth. Shekhar (Service Advisor): For his technical understanding, patience, and proactive follow-up. He clearly explained the issue and kept me informed about the progress at every stage. Siddharth (Customer Relationship Executive): For his professionalism and empathetic handling of my concerns. His customer-first attitude reflects true Skoda values and brand ethics. Ravi (Service Manager): For his leadership, transparency, and assurance of timely resolution. His commitment to maintaining service quality and customer trust is truly commendable. I genuinely appreciate the team’s effort to ensure customer satisfaction and uphold the premium service standards associated with Skoda. It’s this level of dedication that reinforces my trust and loyalty toward the brand. Please convey my heartfelt appreciation to the entire team for their continued support and professionalism.